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d'emploi / de stage

Front Office internship - 30/07/21

SCOPE: Under the general direction of the Front Office Manager or his / her delegate and within the limits of established local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service. KEY RELATIONSHIPS: All service oriented positions + Accounting Key Responsibilities - Be the warm welcome that kicks off a memorable guest experience - Acknowledge IHG Rewards Club members and returning guests, in person or on the phone - Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay - Handle cash and credit transactions - Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes - Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns - Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary - Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed - Take pride in your appearance and place as a brand ambassador - Always know what events and activities are on the day’s schedule - Answer phones in a prompt and courteous manner - Take action to solve guests problems or complaints using appropriate service recovery guidelines - Jump into other ad-hoc duties when your colleagues need your help

Type:		Emploi		Type de contrat:		Stage
Localisation:		Bruxelles Aéroport		Contrat:		Temps plein
Expérience:		Formation		Langue:		Indifferent Anglais
Compétences requises:		University agreement/ convention required! What we need from you - Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to - Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories - Fluency in the local language - extra language skills would be great, but not essential - Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers - Flexibility - night, weekend and holiday shifts are all part of the job - You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential - Experience - ideally you’ll have spent at least one year in a front desk or guest service position - Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

L'entreprise

Coordonnées de l'entreprise:		Crowne Plaza Brussels Airport 4* Crowne Plaza Brussels Airport 4*
Site internet de l'entreprise:		https://www.ihg.com/crowneplaza/hotels/nl/nl/brussels/bruzm/hoteldetail
Description de l'entreprise:		The bright and modern Crowne Plaza Brussels Airport hotel is your peaceful retreat in the Corporate Village, 5 minutes by shuttle from Brussels Airport. FREE WIFI anytime, anywhere. Arrive at the calm oasis of Crowne Plaza Brussels Airport, surrounded by rolling lawns and a serene lake dotted with birds and ducks, to enter the light-filled, 6-storey atrium. The elegant ambiance of the Lobby is defined by clean lines and sleek furniture, which you'll find with added warmth in your stylish room or Suite, Stroll to nearby companies in the Corporate Village. Crowne Plaza Brussels is a short drive from the Brussels ring road, and you can leave your vehicle in our car park. Catch the shuttle from the hotel to Brussels Airport, where trains connect to the City Centre in 20 minutes. You can host events for up to 350 in our 16 meeting rooms and share Belgian beers afterwards in the dark wood surrounds of The Bar. Toast business success over succulent lobster or steak at our gastronomic Restaurant, or upgrade to Club level to challenge colleagues on the Wii in our exclusive Sky Lounge. Reflect on a stay worth celebrating in the Fitness Centre's sauna or steam room.
Offre de l'entreprise, conditions et avantages:		one meal per shift, uniform, and reimbursement of transportation costs up to 80%.
Envoi CV (et lettre de motivation):		CV and motivational letter required Jasmin Ighreiz - HR Manager bruzm.job@ihg.com Da Vincilaan 4 1831 Diegem