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Reservation agent - 21/10/21

Purpose of the role Under the supervision of the Reservations supervisor, the Reservations Agent is responsible for the handling of reservations in a commercial manner through maximization of revenue via upselling and proactive selling techniques in line with Steigenberger standards. Main tasks and responsibilities • Converts bookings requests to confirmed bookings in the most commercial way (phone calls, emails). • Enters/registers confirmed individual bookings in system (up to 9 rooms). • Follows up reservations enquiries according to Steigenberger standards. • Ensures all concerned departments are informed of VIP guests. • Identifies news accounts to develop sales leads. • Be aware of all hotel activities that impact guests. • Ensures a high level of product knowledge of the hotel, the local area, competition and events taking place in Brussels. • Supports each other in the organisation for the office. • Has a sales attitude and customer service attitude at all times and maintain it. • Communicates with the Reservations supervisor about the daily availabilities changes and any trends relating to business. • Maintains high quality standards of bookings in system via checks (profiles, specials codes, company profiles, …). • Takes bookings deposits. • Chases all non-guaranteed bookings to maximise occupancy. • Monitors and resolves OXI warnings/errors. • Handles notifications, changes, and cancellations. • Ensures accuracy of all bookings by doing arrivals checks (1,3 and 7 days out) – (duplicate, routing, …). • Chases waiting list guests and chooses the best pieces of business to confirm. • Sends confirmations emails. • Shows enthusiasm and initiative by bringing new ideas to improve department. • Handles no shows and late cancellations. • Does the “Reservations made yesterday” reports (highlight the high rates bookings, the long stays bookings and potential sales leads). • Does the bookings reconciliation in Booking.com and Expedia. • Cross sells hotel outlets

Type:		Emploi		Type de contrat:		CDI
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		1 à 2 ans		Langue:		Français Néerlandais Anglais
Compétences requises:		Key skills and qualifications • Organised • Manages time • Sets priorities • Communicates openly and clearly (verbally and in writing) • Self-reliant (working with minimal control and direction) • Can take initiative when appropriate • Adapts quickly and positively to new situations • Can handle more than one task/situation at same time • Has the ability to listen accordingly • Team spirit Environment and leadership The Agent reports to the Reservations Manager. The Reservations Manager gives support and resources needed to the Reservations Agent.

L'entreprise

Coordonnées de l'entreprise:		Steigenberger Wiltcher's Steigenberger Wiltcher's "Steigenberger Wiltcher's Avenue Louise 71 1050 Bruxelles"
Site internet de l'entreprise:		http://welcome.deutschehospitality.com/en/welcome/ https://www.steigenberger.com/en/hotels/all-hotels/belgium/brussels/steigenberger-wiltchers
Description de l'entreprise:		The Steigenberger Wiltcher's is located behind a historic facade and forms part of the Wiltcher's Complex in the elegant surroundings of Avenue Louise. The five stars hotel has 267 rooms including 40 suites and a Royal Suite. Our Meeting & Banquet facilities cater for up to 600 persons across 13 conference rooms. All our guests have also an access to the Beauty Centre & Spa, Aspria Avenue Louise.
Offre de l'entreprise, conditions et avantages:		One free meal per day worked
Envoi CV (et lettre de motivation):		CV et lettre de motivation à : hrbrussels@steigenberger.com Sylvia Simar Directrice des Ressources Humaines hrbrussels@steigenberger.com hrbrussels@steigenberger.com