Description of the function: In this function you are responsible for all activities and work at the front office including reservations, day- and night reception, serve guests, baggage handling, monitor security, key management and night audit. The Front Office Manager can be supported by sub-executives/supervisors. Tasks and the most important responsibilities: • Supervise the front office employees (in shifts) through an assistant, shiftleaders and night managers and directly to the reservations employees. Therefore; - Coordinate the plan made by the assistant, shiftleaders and night managers regarding working schedules, staff deployement and workload throughout the different reception services. Solving problems. - Determinate the workforce, recruit and hire new employees, ensuring adequate introduction, making evaluations. • Coordinate/settle the execution of work at the Front Office. Therefore; - Give instructions to the assistant, shift leaders and night manager. - Monitor the performance of work (progress, quality), make adjustments in case of anomalies. - Ensure the proper communication with guests, effective use and management of premises, inventory, equipment and facilities. - Handling guest complaints. • Realizing an adequate ROI. Therefore; - Developing ideas and stimulate suggestions of employees regarding special activities and packages; discuss the proposals together with the Hotel Director and/or Sales Manager. - If necessary, execute parts of the marketing program and transfer contact persons. - Deal with certain (group)reservations. • Monitor the efficiency/productivity and the departmental return. Therefore; - Prepare forecasts and budgets (turnover, costs). - Monitor the implementation, the tracking and the adjusting of divergences. - Discuss the proposals of employees regarding purchases (for equipment). - Make investment proposals to Hotel Director. - Identify and make proposals for improvements within the department.
Type: | Emploi | Type de contrat: | CDI | |||
Localisation: | Bruxelles Brabant Flamand | Contrat: | Temps plein | |||
Expérience: | 3 à 5 ans | Langue: | Indifferent Français Néerlandais Anglais | |||
Compétences requises: | Competences NH Hoteles • Focus on service • Focus on quality • Focus on profit • Business sense Competences for the job • Flexibility • Honesty • Be persuasive • Company’s identification • Initiative • Delegate • Action • Integrity |
Coordonnées de l'entreprise: | NH Collection Grand Sablon NH Collection Grand Sablon |
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Site internet de l'entreprise: | www.nh-hotels.com | |
Description de l'entreprise: | The NH Collection Brussels Grand Sablon, formerly known as NH Hotel du Grand Sablon, is on Brussels’ most beautiful square, famous for its antique shops and chocolatiers. It’s only a short walk to the luxury boutiques along Avenue Louise. And near to the hotel are the Grand Palace, the centerpiece of the city, and the Royal Museums of Fine Arts. | |
Offre de l'entreprise, conditions et avantages: | Besides a competitive salary, NH Hotel Group offers the following benefits • Special Employee rate worldwide! • NH University: excellent training & (international) development opportunities • Special rates for friends and family • Excellent career opportunities: all employees of NH Hotel Group are given priority on internal vacancies worldwide! | |
Envoi CV (et lettre de motivation): | Please note that we are looking for a candidate with previous experience working as a front office manager
Please attach your CV and motivational letter Alain Bouchat - Hotel Director a.bouchat@nh-hotels.com Rue Bodenbroek - Bodenbroekstraat, 2 B-1000 Brussels - Belgium |