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all-round receptionist - 07/05/19

As All-round receptionist, you will o Achieve positive outcomes from guest queries in a timely and efficient manner o Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required o Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments o Demonstrate a high level of customer service at all time o Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts o Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties o Maximize room occupancy and use up-selling techniques to promote hotel services and facilities o Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy o Comply with hotel security, fire regulations and all health and safety legislation o Act in accordance with policies and procedures when working with front of house equipment and property management systems o Follow company brand standards o Assist other departments, as necessary

Type:   Emploi   Type de contrat:   CDD CDI
Localisation:   Indifferent   Contrat:   Temps plein
Expérience:   1 à 2 ans   Langue:   Français Néerlandais Anglais
Compétences requises:   o Language skills (English, French, Dutch) o Previous experience in a customer-focused industry o Positive attitude and good communication skills both written and verbal o Committed to delivering a high level of customer service o Excellent grooming standards o Ability to work on your own or as a part of a team o Competent level of IT proficiency additional assets o Previous experience in cash handling o Knowledge of software "OnQ" (developed by Hilton Hotels & Resorts) o Diploma / Certificate in Hotel Management or equivalent
 

L'entreprise

Coordonnées de l'entreprise:   Hilton Garden Inn Brussels City Centre
Rue Berckmans 128 - 1060 Brussels
Site internet de l'entreprise:   www.brusselslouise.hiltongardeninn.com
Description de l'entreprise:   Hilton Garden Inn Brussels City Centre is a four-star-hotel with 143 rooms and studios located in the famous Louise district and managed by Centriq Hotel Management (www.centriq.be) on behalf of the owning company : Group Maes (www.groupmaes.be). The Hotel operates as a franchise of Hilton Hotels & Resorts.
Offre de l'entreprise, conditions et avantages:   o full-time contract o competitive starting salary o as an employee you will become member of Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners
Envoi CV (et lettre de motivation):   Please send your CV + photo by email to Melissa.garcia@hilton.com.

Mélissa Garcia Front of House Manager
Melissa.garcia@hilton.com

Hilton Garden Inn Brussels City Centre Rue Berckmans 128 - 1060 Brussels

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