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Assistant Operations - 21/11/19

• Handle all guest related matters till closure of the office. • Assist colleagues in other departments; • After office closure making reports, enter reservations, spot checks in the residences, manage inventory, take care of urgent small maintenance items, follow-up on unforeseen urgent housekeeping matters, • Assist the person in charge of the duty phone for emergencies which could occur during office closure. • Providing efficient, prompt, courteous, trouble-free and proactive service to customers and colleagues, hence maximizing guest satisfaction. • Various admin tasks: Purchase of breakfast and technician need ect. Clients management • Handle the check-in, whether this is a personal face-to-face or via the self-check-in procedure. • Handle and manage eventual walk-in or last-minute reservations. • Some guests have some special requests or extra needs which we try to fulfill during the office hours. • Make sure all needed information per client is in the system. • Handle questions and suggestions occurring during the shift and also emergency calls after office hours. • Smile and service mind are priority n°1

Type:		Emploi		Type de contrat:		CDI
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		1 à 2 ans		Langue:		Français Néerlandais Anglais
Compétences requises:		• Problem and complaint solving • Technical mind, basic • Communication skills • Interpersonal skills • Analytical thinking • Innovative thinking Attitude: In addition to basic grooming rules, the following traits of attitude are important • Punctuality Patience • Team spirit Customer orientation • Flexibility Solution oriented • Discretion Proactive • Openness

L'entreprise

Coordonnées de l'entreprise:		BEAPART NV sQUARE aMBIORIX 28 - 1000 bRUSSEL
Site internet de l'entreprise:		www.b-aparthotels.com
Description de l'entreprise:		B-aparthotels is providing spacious serviced apartments for short and long stay. With 4 buildings in Brussels, as well as 1 in The Hague in The Netherlands (Amsterdam is coming soon and other properties in Benelux). B-aparthotels offer serviced apartments with a wide range of hotel services (weakly cleaning, breakfast, fitness, parking…) and accommodation type from the standard hotel room to the 2-bedroom penthouse with also studio, duplexes, and 1 to 3-bedroom apartments.
Offre de l'entreprise, conditions et avantages:		company in full expansion, growing opportunities. small young team salary to be discussed
Envoi CV (et lettre de motivation):		email aan fschlup|@b-aparthotels.com Filip Schlup Chief Operational Officer fschlup@b-aparthotels.com square Ambiorix - Brussel