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Leisure & Front Office Admin Support Trainee - 07/01/20

OBJECTIVES Leisure Facilitating communication within the department, the hotel and with the clients. Performing all tasks according to departmental guidelines, the departmental business plan and the corporate guidelines and service concepts. Front Office Our on-site team works in close cooperation with a Contact Centre (= Reservation Centre) which handles the majority of the room reservations. However, all special requests and billing processes are managed at hotel level. Support the FO supervisor with internal communication in order to book and report properly the room revenue. Target the highest level of guest satisfaction by a smooth pre-arrival room management. RESPONSIBILITIES & ACTIVITIES • Main hotel point of contact to assist group organizers (from the event request to the billing) • Following up on assigned activities in OPERA to ensure high level of service and sales conversion • Handling requests and responsible for specific contracts • Managing the meeting rooms signage • Performing market research and benchmark analysis in collaboration with the Sales & Marketing department • Updating, processing and handling requests for individuals and groups • Upselling • Prepare the next-day arrivals • Primary point of contact for the Contact Centre • Handling daily operations linked to the OTA’s (online travel agencies) • Participating on revenue strategy, ad-hoc reporting and forecasting • Understand the sales strategy in order to maximize the different revenue streams Focus on Guest satisfaction on-site, pre & post arrival

Type:		Formation		Type de contrat:		Stage
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		Formation		Langue:		Français Anglais
Compétences requises:		PROFILE Knowledge & Requirements • YES I CAN attitude • Willingness to learn • Customer oriented • Oriented problem solving • Team player & communication skills • Flexibility & adaptability • Rigorous & quality oriented • Organizational skills

L'entreprise

Coordonnées de l'entreprise:		Radisson Blu Royal Hôtel Brussels Rue du fossé aux loups 47 1000 Bruxelles
Site internet de l'entreprise:		https://www.radissonblu.com/fr/royalhotel-brussels
Description de l'entreprise:		The unique Radisson Blu Royal Hotel, Brussels welcomes guests with its impressive Art Deco façade and delivers true hospitality. From this hotel's convenient location in the heart of the city and only 14 Kms from the airport, guests can explore the vibrant Belgian capital. 281 stylish guest rooms and suites in four innovative styles are complemented by delicious on-site dining options and modern fitness facilities to ensure a relaxing stay. The hotel hosts up to 420 guests for impressive meetings and events in the city center of Brussels. For business, for leisure, for pleasure — or a combination of all three —to enjoy an unforgettable stay at this great Brussels landmark. Discover Blu. A place for you
Offre de l'entreprise, conditions et avantages:		As a dynamic organisation that continues to grow, we are always on the lock out for talented people who understand the important role they have to play in delivering the Radisson Blu Royal Hotel promise of quality and hospitality. The "Yes I Can!" spirit, promotes our ideal of bringing to our client a 100% guest satisfaction. We are committed into taking a positive and professional approach on everything we do to offer to our client the best performance
Envoi CV (et lettre de motivation):		Please send your CV and motivational letter in English https://fr.harri.com/Radisson-Blu-Royal-Hotel,-Brussels---Meeting-&-Events/job/1079622-leisure-assistant-front-office-support-trainee https://fr.harri.com/Radisson-Blu-Royal-Hotel,-Brussels---Meeting-&-Events/job/1079622-leisure-assis https://fr.harri.com/Radisson-Blu-Royal-Hotel,-Brussels---Meeting-&-Events/job/1079622-leisure-assistant-front-office-support-trainee