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Front Office Trainee - 21/06/22
| Type: | Formation | Type de contrat: | Stage | |||
| Localisation: | Bruxelles | Contrat: | Temps plein | |||
| Expérience: | Formation | Langue: | Français Anglais | |||
| Compétences requises: | • Ensure accurate and efficient running of reception including check in/out procedures • Respond to Guest queries in a timely and efficient manner • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments • Demonstrate a high level of customer service at all times • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities • Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy • Answer switchboard calls, as required • Ensure all Guest deliveries and messages are received effectively and efficiently • Act in accordance with fire, health and safety regulations and follow the correct procedures when required • Act in accordance with policies and procedures when working with front of house equipment and property management systems • Attend appropriate training courses, when required • Follow and adhere to company brand standards • Assist other departments wherever necessary and maintain good working relationships with Team Members • Work with your Manager to identify a specific project to complete during your internship placement • Create report with SALT scores. • Create challenge for Team Front Office with SALT • Make an action plan to progress SALT scores. • Call the guest and reply to the comment on TripAdvisor, SALT. • Manage the phone call after check-in | |||||
L'entreprise
| Coordonnées de l'entreprise: | Indigo Hotel Brussels City Place Charles Rogier 20, 1210 Bruxelles |
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| Site internet de l'entreprise: | https://www.ihg.com/hotelindigo/hotels/fr/fr/brussels/brupr/hoteldetail | |
| Description de l'entreprise: | Hotel Indigo Brussels - City is located in the heart of Brussels, at walking distance of all major tourist attractions and business district. It draws inspiration from the neighboring Botanical Gardens and is composed of 284 fully renovated rooms and suites designed with tropical, herbal and floral themes. An Urban Fitness including a fully equipped gym, sauna and steam-bath is available to guests free of charge. On the ground floor you will find ‘Serra’, an oasis among the hustle and bustle of a major metropolitan area, offering both a slow-food all-day-dining option and a restaurant with a farm-to-table and eco-conscious philosophy. It offers a variety of healthy cuisine with an emphasis on organic and natural ingredients locally grown and sourced. Get away from your life's everyday routine and find moments that inspire you at Hotel Indigo Brussels - City. | |
| Offre de l'entreprise, conditions et avantages: | 500 € per month (days fully worked) / 350€ Belgian Schools 1 meal per working day/ Laundry of working clothes | |
| Envoi CV (et lettre de motivation): | CV Isabelle Du Rusquec hr@indigo.brussels hr@indigo.brussels |