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Receptionist H/F/X - 28/11/22
Receptionist H/F/X As a front desk agent your are the first point of contact and you are representing the hotel Van Belle. You provide helpful guidance and a warm tailored service. You deliver a great guest experience because all guests are unique!
| Type: | Emploi | Type de contrat: | CDD | |||
| Localisation: | Bruxelles | Contrat: | Temps plein | |||
| Expérience: | Premier emploi | Langue: | Français Anglais | |||
| Compétences requises: | Skills: - Bilingual English/French, another EU language is an asset - Helpful, and customer oriented, smiling, good presentation - Strong communication skills, happy listening - Basic computer skills and basic numbers skills - Multitasking skills, able to manage priorities - Ability to work both in a team and independently - Willingness to work week and weekends from 7am-3pm or from 3pm-11pm - Familiarity with the hospitality industry a plus. | |||||
L'entreprise
| Coordonnées de l'entreprise: | Hotel Van Belle is an authentic family hotel located in Anderlecht at 12 minutes walk from Brussels Grand-Place. The Hotel Van Belle offers a Brussels lifestyle experience and takes guests off the beaten track. Something unique in you or passionate of Brussels? So, come and play your part with us. Hotel Van Belle Chaussée de mons 39 1070 Anderlecht |
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| Site internet de l'entreprise: | www.hotelvanbelle.be | |
| Description de l'entreprise: | Your responsibilities : Welcome guests warmly and create a convivial relationship with them, be able to manage orders at the bar during your shift. Working as a part of a team. Ensure efficiently the registration and check out process (check-in, check out, issue room keys,...) Maximise the hotel’s revenue by up-selling rooms and by selling other hotel’s services (breakfast, bar, …) Provide practical relevant and accurate information (tourism, public transport, restaurants,...) Answer the phone and mails in a courteous manner Handle any customer complaints and demands in a professional manner Communicate any relevant information to the appropriate hotel’s departments Run daily reports (number of arrivals, departures) Follow all hotel procedures (security, accounting,…) | |
| Offre de l'entreprise, conditions et avantages: | Working in a positive and mulitcultural environment. Your talent is more important than your gender, gender identity or gender expression, origin, age, sexual orientation, disability or chronic illness. The strength of our teams lies in the qualities of each of our collaborators. It is the diversity of our teams that makes the strength of our services. Our personnel policy is based on diversity and equal opportunity. We select candidates based on their qualities, regardless of their age, gender, origin, beliefs, disability, nationality, etc. | |
| Envoi CV (et lettre de motivation): | ismael@hotelvanbelle.be Ismael El Youssoufi ismael@hotelvanbelle.be ismael@hotelvanbelle.be |