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Vacatures / stages

Front Office Manager - 03/01/18

Main purpose of job A Front Office manager is in charge of the Front of House Reception Team, their daily operations and needs to have a short and long-term vision of the over-all picture. He/she needs to be incessantly on their toes to ensure that top class quality service is provided by his/her team, while ensuring that it operates efficiently, effectively and respects the different targets set by the Operations Manager/General Manager.

Type:		Job		Type contract:		Onbepaalde duur
Plaats:		Brussel		Contract:		Voltijds
Ervaring:		1 tot 2 jaar		Taal:		Frans Engels
Vereiste vaardigheden:		Responsabilities / Tasks : • Scheduling staff according to operations while considering staff requests and holiday planning. Shifts need to be covered with a shift leader, Ass FOM, FOM or another “managerial” person who can stand by (as far as possible) • The quality of the service and after service provided at the reception desk • Doing weekly 1-to-1 evaluations with assistant and shift leaders and follow-up accordingly • Ensure that staff is regularly trained (refreshed) on safety & evacuation procedures and that all Front Office staff knows what to do in case of an emergency. • Provide a safe working environment and give the necessary tools, which will allow the Front Office team to achieve excellent guest service. • No-show, cancelation, early departure and up-selling revenue are optimized and strictly controlled to avoid any loss of revenue. • The Service is adapted to the needs of our guests (VIPs, customer with disabilities, special requests, etc.). • Attending daily, weekly, HOD and other meetings and follow-up when necessary... • To deal with customer complaints quickly, confidently, effectively and appropriately. • To be responsible for the budget of your department and act accordingly Skill set we are looking for: You are flexible and initiative-oriented and thrive in a hectic working environment. • Experience in the service industry is necessary, preferably in the Reception department. • good communication skills, both written and oral in French and English, other are a plus • knowledge of OPERA • Flexibility in weekly hour roster without a 9-to-5 mentality • Good analytic knowledge in figures and price strategies • People manager • Team player • Creative and out-of-the-box mentality • Has strong experience in Front Office management or Rooms division for a minimum of 2 year. • Positive attitude and good communication skills • Committed to delivering a high level of customer service • Excellent grooming standards and professional presentation • Can handle and keep control of stressful situations • Analyses relevant information about an issue and makes conscious decisions for action • Is very customer service oriented and passionate about the hospitality industry In addition, you can identify you with our 3 basic values: 1) Passionately committed, 2) Professional hospitality and 3) The power to please.

Het bedrijf

Bedrijfsgegevens:		Thon Hotel Brussels City Centre Avenue du Boulevard 17 1210 Saint-Josse-Ten-Noode
Website van het bedrijf:		www.thonhotels.com
Bedrijfsomschrijving:		Thon Hotels is part of the Norwegian hotel chain Olav Thon Group that carries the name of its founder Mr. Olav Thon. We have hotels in Norway, Sweden, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments. We wish that all our employees are engaged, professional and service minded. The Olav Thon Group is dedicated to diversity and encourages qualified candidates to apply regardless of age, gender, disability, nationality or ethnic background. We are looking for a Front Office Manager Thon Hotel Brussels City Centre is the major 4-star hotel of Brussels with 454 rooms. The hotel offers a modern, refreshing look and is located in the city centre, close to shopping areas and to the business district – Read more. We have now an available vacancy in our Reception team – full time!
Aanbod, voorwaarden en voordelen:		In return, we offer you An exciting and challenging position, in a nice and dynamic working environment. We offer a position in one of Brussels' leading hotel chains, with good career opportunities. You benefit from a good salary package including standard advantages such as: • Hospitalization insurance • Attendance bonus or attendance holidays • Mobile phone + limited connection fees • Laptop • Clothing budget • Bonus plan
Verstuur CV (en motivatiebrief):		Monsieur Bert.vandewaetere Operation Manager bert.vandewaetere@thonhotels.be Thon Hotel Brussels City Centre Avenue du Boulevard 17 1210 Saint-Josse-Ten-Noode