Parcourez nos offres
d'emploi / de stage

Guest Relations Executive - Duty Manager - 15/11/19

• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example • Welcome guests during check-in and giving them a fond farewell to guest while checkout. • Handling guest complaints and concerns in an efficient and timely manner. • Overseeing VIP guests, arrivals & departures. • Coordinating and multi-tasking job duties in a busy environment • Should possess detailed information about the hotel, city as well as the completion. • Detailed information regarding arrivals & room requirements • Have up to date information on daily room occupancy • Providing excellent customer service as per hotel standards • Greeting guests as they enter and exit the hotel • Providing information regarding the Hotel, town attraction, activities, etc. • Check on VIP reservations, complete their pre-registration formalities • Allocate rooms to all arriving guests • Room check on quality and cleanliness for VIP’s, 6th and 5th floor and suites • Maintain up-to date information on room rates, current promotions, offers and packages • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile • Co-ordinate with housekeeping • Collect Guest feedback during guest departure • Perform cashier activities when required • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest • Consciously strive to better his/her skills and increase his/her knowledge • Perform Duty service (act as Duty Manager) on a daily basis and represent Management during their absence. • Deal in a professional way with all sorts of complaints or issues that might emerge during operations, whether guest related or staff related. • As a Duty Manager you are responsible for the correct implementation of the fire, life and safety procedures in the hotel. • Handling heartbeat and reply to all online guest reviews. Inform the head of department for the guest feedback to make sure that Quality (Guest love) remains high. • Handling guest review while in house (Helix, Survey Monkey) and perform courtesy calls • Be aware of the Winning Metrics and assist all departments to achieve targets.

Type:		Emploi		Type de contrat:		CDD CDI
Localisation:		Bruxelles Aéroport		Contrat:		Temps plein
Expérience:		1 à 2 ans		Langue:		Français Néerlandais Anglais
Compétences requises:		• Look smart – wear your uniform with pride • Great communication skills • Bachelor’s degree/Higher education qualification • Minimum of 3 years’ experience in hospitality/reception • Observant, enthusiastic, self-motivated and able to work independently • Guest service focused and great team player • Must speak fluent English, French and or Dutch • Being passionate about people & service • Great guest interaction skills and listening skills • Positive attitude and outgoing personality is essential

L'entreprise

Coordonnées de l'entreprise:		Crowne Plaza Brussels Airport Da Vincilaan 4 Diegem 1831 Belgium
Site internet de l'entreprise:		www.careers.ihg.com
Description de l'entreprise:		The bright and modern Crowne Plaza Brussels Airport hotel is your peaceful retreat in the Corporate Village, 5 minutes by shuttle from Brussels Airport. FREE WIFI anytime, anywhere. Arrive at the calm oasis of Crowne Plaza Brussels Airport, surrounded by rolling lawns and a serene lake dotted with birds and ducks, to enter the light-filled 6-storey atrium. The elegant ambiance of the Lobby is defined by clean lines and sleek furniture, which you will find with added warmth in your stylish room or Suite. Stroll to nearby companies in the Corporate Village. Crowne Plaza Brussels Airport is a short drive from the Brussels ring road, and you can leave your vehicle in our car park. Catch the shuttle from the hotel to Brussels Airport, where trains connect to the City Centre in 20 minutes. You can host events for up to 350 in our 17 meeting rooms and share Belgian beers afterwards in the dark wood surrounds of the Bar. Toast business success over succulent lobster or steak at our gastronomic Restaurant, or upgrade to Club level to challenge colleagues on the Wii in our exclusive SkyLounge. Reflect on a stay worth celebrating in the Fitness Centre’s sauna or stream room.
Offre de l'entreprise, conditions et avantages:		Competitive salary One meal per shift Uniform Parking space + reimbursement of transportation costs up to 75% Hospitalisation and life insurance after 6 months of employment Employee rate at IHG hotels worldwide
Envoi CV (et lettre de motivation):		CV + motivation letter Jincy Gregoir HR Coordinator bruzm.job@ihg.com Da Vincilaan 4 Diegem 1831 Belgium