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Front office agent - 02/02/24

We are looking for a highly motivated and skilled Front Office agent aiming to deal with front desk and accounting duties. The FO Agent will mainly have to: • Greet with a welcoming smile and politely assist all the guests entering the hotel • Check-in and check-out guests according to the hotel standards • Manage VIPs as well as Groups arrivals and departures following the hotel guidelines • Provide accurate information about the hotel and about Brussels • Handle guests’ requests and guests’ complaints in a timely and professional manner • Answer phone calls, emails and make reservations • Upsell guest rooms by selling available alternatives and promote hotel services • Prepare bills, take payments and handle a cashier • Ensure the work area remains clean and fully stocked

Type:		Emploi		Type de contrat:		CDI
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		1 à 2 ans		Langue:		Français Néerlandais Anglais
Compétences requises:		The applicant should have the following qualifications and skills: • Hospitality diploma • Minimum 2-year experience in the hospitality industry • Languages: English, French and/or Dutch • IT: Knowledge of Microsoft Office and Opera (optional) • Neat and professional appearance • High quality customer service, smiling and welcoming • written and verbal communication skills • Organized and strong attention to details • Problem solving and initiative skills • Autonomous and reliable • Team spirit, friendly • Ability to stay calm and polite under pressure • Flexible regarding tasks and schedule

L'entreprise

Coordonnées de l'entreprise:		" The President Brussels Hotel Boulevard du Roi Albert II 44, 1000 Brussels
Site internet de l'entreprise:		https://www.presidentbrusselshotel.be/
Description de l'entreprise:		The President Brussels Hotel is a 4* property with 296 rooms, 16 meeting rooms and a unique private garden of 3000m². It also benefits from high-speed Wi-Fi, a breakfast restaurant, a 150 covers Mediterranean Brasserie with a terrace. The hotel is easily accessible by public transportation as it is located 500m from North train station with international connections, a direct train to/from the airport and a metro/tram stop going straight to the city centre. By car, the hotel is at 20 minutes to the airport and to the highway. It is also close to convention centres like Tour & Taxis, Square and Brussels Expo.
Offre de l'entreprise, conditions et avantages:		• Hours/week: 38h • Payment of public transportation as per local regulation • Meal vouchers: €7 per worked day • Yearly Eco-checks as per local regulation • Personal coaching and training
Envoi CV (et lettre de motivation):		Send your CV and motivation letter to administration@presidentbrusselshotel.be Sabria El Yahyaoui - Administrative Assistant administration@presidentbrusselshotel.be Boulevard du Roi Albert II 44, 1000 Brussels