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Reservations Agent - 20/11/22

Objectives 1. Providing the hotel’s future guests, groups, individuals, Tour Operators or companies with an efficient, professional and friendly reservations service. 2. Assisting in ensuring that occupancy is efficient and maximizes revenues for the hotel. 3. Following-up on contracts and prospects’ requests. 4. Providing efficient, prompt, courteous, trouble-free and proactive service to customers and colleagues, hence maximizing guest satisfaction. 5. Performing all tasks according to departmental guidelines, the departmental business plan and the B-Apart guidelines and service concepts. Responsibilities & activities Providing the hotel’s future guests, groups, individuals, Tour Operators or companies with an efficient, professional and friendly reservations service 1. Receiving reservations requests through channels including but not limited to telephone, email, fax, letters or the sales department. 2. Providing prospective clients with information including but not limited to prices, facilities and services provided in the hotel. 3. Processing reservations in PMS systems and yield systems. 4. Recording changes and reservations and ensuring they are correctly processed and followed-up in accordance with the established procedure. 5. Looking for alternatives in case the clients’ needs cannot be entirely satisfied and proactively attempting to solve issues faced by the hotel’s prospective customers. Assisting in ensuring that occupancy is efficient and maximizes revenues for the hotel 1. Ensuring other departments in the hotel remain informed about the hotel’s reservations situation and providing them with informative documents to facilitate their operation. 2. Preparing data lists related to hotel information including but not limited to arrivals, duration of stay, numbers of rooms, payment methods, services and facilities requested. 3. Yield management on all hotel systems to maximize revenues. Following-up on contracts and prospects’ requests 1. Inputting data related to reservations in the computer to facilitate future retrieval and effective sharing of information and productivity between departments. 2. Preparing and typing client offers. 3. Controlling and monitoring the options placed on hotel rooms and ensuring they are in line with the predefined policy. 4. Contacting clients in a timely manner to ensure correctness and fullness of information linked to their reservations. 5. Recording confirmations received through channels including but not limited to fax, emails and letters. Responsibilities & activities (continued) 6. Preparing letters to follow up on various situations and requests or as instructed by the Reservations Agent/Manager/Supervisor. Providing efficient, prompt, courteous, trouble-free and proactive service to customers and colleagues, hence maximizing guest satisfaction 1. Handling guest and colleagues requests in a quick, efficient and professional manner. 2. Handling written and oral guest problems and complaints, including but not limited to information transmitted by the Customer Service Center , telephone conversations and letters. 3. Increasing customer satisfaction by efficiently communicating specific customer requests to the appropriate department. 4. Proactively taking measures to minimize guest complains, 5. Keeping informed about hotel facilities and nearby sights of interest. Performing all tasks according to departmental guidelines, the departmental business plan and the B-Apart guidelines and service concepts 1. Maintaining working areas, materials and company equipments clean, tidy and in good shape. 2. Ensuring tools and equipment made available by the hotel are used in accordance with their user manual and they are in perfect working order at all times. 3. Knowing, understanding and being able to apply the hotel’s fire, emergency and bomb-threat procedures. 4. Keeping informed on hotel standards of operation and departmental procedures. 5. Keeping the highest level of confidentiality on staff, business and guest information. 6. Keeping the highest level of confidentiality on sensitive information seen or heard. 7. Expressing opinions and making recommendations when observing an opportunity to improve service standards, reduce costs or increase revenues.

Type:		Emploi		Type de contrat:		CDI
Localisation:		Indifferent		Contrat:		Temps plein
Expérience:		1 à 2 ans		Langue:		Français Néerlandais Anglais
Compétences requises:		Knowledge & Requirements (Profile) Skills: In addition to technical competencies, following skills are important: 1. Phone operation skills 2. Consistent in Email-Etiquette 3. Communication skills 4. Language skills – French/English/Dutch 5. Organisation 6. Efficiency 7. Professionalism 8. Selling skills 9. Proficient user of Microsoft Office, 10. Good knowledge of PMS systems, CHW eXpress 11. Commercial orientation 12. Problem solving skills 13. Adaptability Attitude: In addition to basic grooming rules, the following traits of attitude are important: 1. Punctuality 2. Team spirit 3. Flexibility 4. Discretion 5. Patience 6. Customer orientation 7. Openness 8. Proactive 9. Solution oriented 10. Flexible 11. Customer oriented

L'entreprise

Coordonnées de l'entreprise:		BEAPART NV BEAPART NV Square Ambiorix 28 1000 Brussel
Site internet de l'entreprise:		www.b-aparthotels.com
Description de l'entreprise:		B-aparthotels is providing spacious serviced apartments for short and long stay. With 4 buildings in Brussels, as well as 1 in The Hague in The Netherlands . B-aparthotels offer serviced apartments with a wide range of hotel services (weakly cleaning, breakfast, fitness, parking…) and accommodation type from the standard hotel room to the 2-bedroom penthouse with also studio, duplexes, and 1 to 3-bedroom apartments
Offre de l'entreprise, conditions et avantages:		Hours/week: 38h • Payment of public transportation as per local regulation • Meal vouchers: €6 per worked day • Yearly Eco-checks as per local regulation • Personal coaching and training
Envoi CV (et lettre de motivation):		Iro Koumaki - Beapart NV Iro Koumaki Reservations & Revenue Coordinator ikoumaki@b-aparthotels.com Square Ambiorix 28 1000 Brussel