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Quality Manager - 09/04/19

Behaves and acts in an exemplary fashion, embodying the brand mindset Is the hotel's coach in behavioural skills and quality management Ensures that the following elements are applied long-term throughout the hotel: the brand's service standards the sustainable development policy Makes sure that all the means are operated for the respect for the quality charter. Mobilises all players in the continuous improvement dynamics (process, indicators, follow-up etc) In conjunction with the Heads of Department and Team Leaders, builds up the processes, actions and working methods needed to fulfil the brand's customer promise Contributes to the development of service offers, by providing regular feedback to brand level Makes recommendations and propositions to the managers. Ensures that the modules on standards implementation, internal surveys, audits, social media are deployed, used and understood. Responds to guest comments and monitors correspondence with the guest. Ensures that all departments deliver and maintain a consistent guest service in a disciplined manner and thus convey an excellent overall image of the hotel. Challenges the heads of department to reach the targets set by the brand and by the hotel.

Type:		Job		Type contract:		Onbepaalde duur
Plaats:		Brussel		Contract:		Voltijds
Ervaring:		1 tot 2 jaar		Taal:		Nederlands Engels
Vereiste vaardigheden:		Attention to detail and quality Excellent writing and speaking skills Able to work in project mode Leadership Sense of initiative Guest oriented

Het bedrijf

Bedrijfsgegevens:		Pullman Brussels Centre Midi Place Victor Horta 1 1060 Bruxelles
Website van het bedrijf:		www.pullmanhotels.com
Bedrijfsomschrijving:		The upscale Pullman Brussels Centre Midi has a privileged location on site of the Brussels South railway station. This stylish and cosmopolitan 4 star hotel offers 237 rooms with superior facilities and a design Convention Center.
Aanbod, voorwaarden en voordelen:		meal vouchers health insurance 13th month
Verstuur CV (en motivatiebrief):		Please send us your CV per mail. Cindy Claeys Human Resources Manager H7431-AM@accor.com H7431-am@accor.com