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Vacatures / stages

Front Desk Manager - 30/08/22

•Ensure your front office team delivers a great service, professional attention and personal recognition •Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction •Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies •Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management •Oversee night audit function and preparation of daily financial reports •Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk • Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance •Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties •Ensure your team are properly trained on systems, security, service and quality standards • Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner •Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel Perform other duties as assigned. May also serve as manager on duty

Type:		Job		Type contract:		Onbepaalde duur
Plaats:		Alle zoekopties		Contract:		Voltijds
Ervaring:		1 tot 2 jaar		Taal:		Engels
Vereiste vaardigheden:		•Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience. • Must speak fluent English and either Dutch or French.

Het bedrijf

Bedrijfsgegevens:		Crowne Plaza Brussels Airport Crowne Plaza Brussels Airport Leonardo Da Vincilaan 4 1831 Diegem
Website van het bedrijf:		http://www.crowneplaza.com/cpbrusselsarpt
Bedrijfsomschrijving:		The contemporary Crowne Plaza Brussels Airport is located a stone’s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of “The Corporate Village” which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. CRAFT Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service.
Aanbod, voorwaarden en voordelen:		-Competitive salary -Life insurance after 6 months of employment -Health insurance for you and your family members after 6 months of employment -Transportation costs partly reimbursed -One meal per shift -Employee rate at IHG hotels worldwide
Verstuur CV (en motivatiebrief):		CV and motivation letter required Jasmin Ighreiz – HR Manager Bruzm.job@ihg.com HR department Leonardo Da Vincilaan 4 1831 Diegem