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Receptionist H/F/X - 08/01/20

Receptionist H/F/X As a front desk agent your are the first point of contact and you are representing the hotel Van Belle. You provide helpful guidance and a warm tailored service. You deliver a great guest experience because all guests are unique! Your responsibilities : - Welcome guests warmly and create a convivial relationship with them, be able to manage orders at the bar during your shift. Working as a part of a team. - Ensure efficiently the registration and check out process (check-in, check out, issue room keys,...) - Maximise the hotel’s revenue by up-selling rooms and by selling other hotel’s services (breakfast, bar, …) - Provide practical relevant and accurate information (tourism, public transport, restaurants,...) - Answer the phone and mails in a courteous manner - Handle any customer complaints and demands in a professional manner - Communicate any relevant information to the appropriate hotel’s departments - Run daily reports (number of arrivals, departures) - Follow all hotel procedures (security, accounting,…)

Type:		Job		Type contract:		Bepaalde duur
Plaats:		Brussel		Contract:		Voltijds
Ervaring:		Minder dan een jaar		Taal:		Frans Engels
Vereiste vaardigheden:		- Bilingual English/French, another EU language is an asset - Helpful, and customer oriented, smiling, good presentation - Strong communication skills, happy listening - Basic computer skills and basic numbers skills - Multitasking skills, able to manage priorities - Ability to work both in a team and independently - Willingness to work week and weekends from 7am-3pm or from 3pm-11pm - Familiarity with the hospitality industry a plus.

Het bedrijf

Bedrijfsgegevens:		Hotel Van Belle Chaussée de Mons, 39 1070 Anderlecht
Website van het bedrijf:		http://www.hotelvanbelle.be/index.asp?
Bedrijfsomschrijving:		Hotel Van Belle is an authentic family hotel located in Anderlecht at 12 minutes walk from Brussels Grand-Place. The Hotel Van Belle offers a Brussels lifestyle experience and takes guests off the beaten track. Something unique in you or passionate of Brussels? So, come and play your part with us.
Aanbod, voorwaarden en voordelen:		According to the pay scale. Eligible candidates for a FPI (formation professionnel individuel). CDD followed by CDI
Verstuur CV (en motivatiebrief):		Ismael Youssoufi Ismael Youssoufi Ismael@hotelvanbelle.be Ismael@hotelvanbelle.be